Job Description

Shift Lead at Crumbl

Are you a highly skilled and motivated individual looking for an immediate opportunity to lead a dynamic team in the food and beverage industry? Do you have a passion for creating delicious cookies and providing exceptional customer service? If your answer is 'yes', then we have the perfect job for you!

Crumbl, co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO), is a renowned brand known for creating the world's best chocolate chip cookie. We are seeking a talented Shift Lead to oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service.

Responsibilities:

• Supervising employees, assigning duties, and creating a shift schedule.
• Monitoring team performance and ensuring duties are performed efficiently.
• Reporting any issues that arise during the shift to management.
• Managing employee requests and transgressions.
• Ensuring compliance with company policies, health, and safety standards.
• Coaching team members and training new staff.
• Opening and closing registers, accounting for the daily intake, and preparing cash deposits.
• Handling customer issues and employee disputes.

Requirements:

• High school diploma/GED.
• 2 years experience in shift lead position or equivalent leadership position.
• Excellent communication, time management and interpersonal skills.
• Strong leadership and organizational skills.
• Confident problem-solver.
• Team player.

As a Shift Lead at Crumbl Cookies, you will have the opportunity to work in a fun and loving environment, surrounded by delicious cookies. You will gain valuable skills in leadership, team management, and customer service.

Location: Dover Crumbl

If you are ready to take on this exciting role and be part of the Crumbl family, apply now!

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. Crumbl was co-founded by Jason McGowan (CEO) & Sawyer Hemsley (COO). They both teamed up and dove head-first into the world of baking. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that are just plain embarrassing to them today, the two cousins decided to take their 'perfect cookie quest' to the people. They gathered feedback and tested recipes — a practice that is still part of the Crumbl process — until they created the world’s best chocolate chip cookie.

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