Job Description

Hospitality Leader

Chick-fil-A at Iowa State Memorial Union | Ames, IA

Opening Fall 2026

Be part of the founding team.

We're opening a new Chick-fil-A location in the Memorial Union this fall, and we're looking for leaders who want to help build something from the ground up — not just manage shifts, but create a culture where team members thrive and guests feel genuinely cared for.

If you're ready to step into leadership, shape how a team works together, and be remembered as one of the people who opened this location — keep reading.

What you'll do:

As a Hospitality Leader, you'll lead Front of House shifts, coach team members in the moment, train new hires, and handle guest questions and concerns with care and confidence. You'll open and close the restaurant, troubleshoot point-of-sale technical issues, and set the tone for how your team shows up every day. You'll also represent the Chick-fil-A brand on campus and build good relationships with the Iowa State community.

This isn't a standalone restaurant — it's a food court in the heart of campus. The pace is fast, the guests are your classmates, professors, and administration, and your job is to make sure every shift runs smoothly and every person — team member or guest — feels like they matter.

What we're looking for:

• A can-do attitude, strong work ethic, and genuine care for people (leadership experience is preferred but not required)
• Availability Monday–Friday, with shifts between 8:00 AM and 9:00 PM (we're open 10:30 AM–8:00 PM, but opening and closing extend those hours); Saturday availability as needed
• Someone who lives on campus or is very familiar with the Memorial Union
• A leader who coaches in the moment, stays calm under pressure, and takes pride in developing others

What we offer:

• Competitive pay based on experience, starting at $16/hour
• One free meal per shift, plus 50% off everything else
• Flexible scheduling that works around your classes and exams
• Tuition assistance and scholarship opportunities
• Real leadership development and mentorship from experienced Directors

Ready to lead with us?

Apply now and be part of the team that opens Chick-fil-A at Iowa State.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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