Job Description

Job Title: Church’s Shift Lead

Reports To : Manager

FLSA Status: Non-Exempt Hourly

Role Type: Full-time

Working Hours: This position requires flexible availability, including evenings, weekends, and some holidays. Weekly hours will vary depending on business needs.

Company Summary: Refuel Operating Company, LLC (“Refuel”) is a fast-growing convenience store and fuel operator dedicated to providing great service, fresh food, and a welcoming experience for every guest. Backed by strong growth and a people-first culture, Refuel offers team members the opportunity to build rewarding careers in a supportive environment that values integrity, teamwork, and community. Whether in our stores, offices, or field operations, we empower employees to grow with us, contribute to our success, and make a positive impact in the communities we serve.

Job Summary: The Shift Leader serves as the on-duty restaurant leader, ensuring team members are properly trained, supported, and motivated to deliver outstanding guest service. This role oversees shift operations, food quality, safety, and cleanliness while enforcing company policies and leading by example.

Company Perks: Competitive pay rate with a raise after 90 days, Daily Pay access, discounted gas, free drinks & food discounts, 401K, referral bonuses, & so much more!

Job Duties and Responsibilities:

• Supervise shift operations to ensure prompt, friendly, and courteous guest service 
• Ensure all menu items are prepared and served according to Church’s standards and procedures
• Assign, monitor, and support team members to ensure efficient workflow and accountability
• Coach and train team members by demonstrating proper service and food preparation procedures 
• Assist team members during peak periods to maintain service speed and quality
• Enforce safety, security, sanitation, and cash-handling policies
• Perform opening and closing duties in accordance with Shift Awareness Checklists
• Monitor food handling, storage, rotation, and icing procedures
• Ensure team members arrive on time and are prepared for their shifts
• Maintain professional, ethical leadership behaviors at all times
• Perform other duties as assigned by management

Knowledge, Skills, and Abilities:

An ideal candidate will have experience with or understanding of:

• Strong understanding of food safety and store operations. 
• Effective leadership, communication, and coaching skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Reliable decision-making and problem-solving abilities.
• Basic cash handling and inventory tracking.
• Ability to stand for long periods and lift up to 50 lbs.
• Positive attitude and strong teamwork mindset.

Education and Experience:

An ideal candidate will have the following education and experience:

• Previous retail, food service, or customer service experience.
• Must be able to do basic math at the eighth-grade level.
• On-the-job training is provided for all new team members.

Working environment and physical requirements:

• Must be 18 years or older to apply 
• Maintains Food Handlers and Food Safety Certification as required by Refuel.
• Must be able to stand during the entire work shift.
• Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes. 
• Must be able to lift 50 lbs.
• Must be able to tolerate gas fumes and cleaning products.
• Must be able to climb a ladder to clean windows.

Travel: Must be able to travel up to 10%

At-Will Employment: This position is at-will, which means that either the employee or the Company may terminate employment at any time, with or without advance notice, and with or without cause.

EEO Statement: Refuel is an equal opportunity employment employer to all applicants and team members. Refuel does not unlawfully discriminate on the bases of race, color, creed, religion, gender (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical or mental disability, medical condition including genetic characteristics, or any information based on genetic background, family-care status, veteran status, marital status, sexual orientation, gender identity or gender expression where a person’s gender-related appearance and behavior may not be stereotypically associated with the person’s assigned sex at birth, or any other consideration made unlawful by federal, state, or local laws.

The job duties, responsibilities, requirements, and aspects stated in this job description are not meant to be exhaustive. Additional job duties not listed here may be required. Further, the Company may change or add the job duties, responsibilities, requirements, and aspects listed here at any time in its sole and final discretion.

Version Date: 12/18/2025

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At Refuel, we want to change your view of what to expect from a convenience store. We are investing in technology and building innovative stores to be the brand you trust – for everything you need.

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